Frequently Asked Questions

Everything you need to know about your FLANNEL experience.

What is your return policy?

We offer a 30-day return window for all unworn garments in their original packaging with tags attached. Please note that sale items are eligible for store credit only.

How do I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to our courier's website to monitor your delivery.

What shipping methods do you offer?

We provide standard and express shipping options. Domestic standard shipping typically takes 3-5 business days, while express delivery arrives within 1-2 business days.

How should I care for my FLANNEL pieces?

To maintain the quality of our premium fabrics, we recommend following the specific care instructions on the internal garment label, which usually involves cold hand washing or professional dry cleaning.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping costs and delivery times are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services such as Afterpay and Klarna.